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TYR RETURNS POLICY

All TYR products are guaranteed and covered by a manufacture warranty that is fit for purpose. If you are not satisfied for any reason, we will gladly provide a merchandise refund or exchange within 30 days from purchase date.

Please Note: TYR reserves the right to refuse any excessive and/or bad faith returns. All tags and labels must be attached, except for any defective product A copy of the purchase reciept showing the date of purchase must be attached/added with every return. Exchanges received for size must be received in new and unworn condition. 

TO MAKE A RETURN BY MAIL

  1. On the copy of the purchase receipt, indicate the reason for the return and the action to be taken, such as refund or exchange for another item, size or colour.
  2. Place the paperwork in the box/bag with your merchandise.
  3. Send the package to:
    TYR SPORT
    PO BOX 9168
    GOLD COAST MC, QLD 9726
Please send your package including the Return/Exchange form via a prepaid, traceable and insured method to help ensure a safe documented delivery. Make certain that your name, address and phone number are included. Return mailing expense is not refundable.

We will process your return and follow your instructions. Please allow 7-14 business days for your exchange or credit to be processed. Please allow 1-2 billing cycles for any credit to appear on your statement. In the event that an exchange item is not available a refund will be issued to your credit card. Shipping and handling fees are not refundable.

DISCLAIMERS:

We make all reasonable efforts to accurately display the attributes of our products, including colour.  However, the actual colour displayed on your screen will depend on your local computer system and monitor settings.  As a result, we cannot guarantee that your computer will accurately display such colours.

Customized Products:

Any item(s) that have been customized or custom built to specification (including TYR Custom Special Ops, Remix and Swimple Goggles) are non-cancellable, non-returnable and non-refundable, with the exception of manufacturer defects or damages.